Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what to do instead when your issue belongs with a casino, a regulator or a support service. We research and write about new casinos not on GamStop for readers in Great Britain — we do not operate any casino, hold player funds, or have access to anyone's gambling account.
Email is the way in
Write to us at [email protected]. We read everything that arrives and aim to reply within two working days, though corrections involving terms and conditions can take longer because we re-check the source before we answer.
A useful message usually contains four things: the casino brand, the page on allfancydress.com you were reading, the exact wording you are querying, and a date or screenshot if the terms have changed since we last verified them. Our published findings carry a fact-check date — ours currently reads 23 September 2026 — so telling us when you saw something different helps us work out whether an operator has quietly amended its offer.
What we can help with
- Corrections — a bonus percentage, wagering multiplier, expiry window or payment method that no longer matches what the casino publishes.
- Clarifications — if an explanation of wagering requirements, game contribution or withdrawal limits on our pages left you none the wiser, tell us which bit lost you.
- Suggestions — newly launched sites you would like reviewed, or comparison criteria you think our tables are missing.
- Commercial and editorial enquiries — operators, affiliates and press can write to the same address; say who you represent in the first line.
- Responsible gambling concerns — we will point you to the services listed further down this page.
What we cannot do
- Open, close, verify or unlock an account at any casino.
- Release a withdrawal, reverse a deposit, or reinstate a bonus that has expired or been forfeited.
- Remove you from GAMSTOP, shorten a self-exclusion period, or arrange access to a site you have excluded yourself from.
- Give legal, financial or tax advice, or tell you that any operator is safe to use.
Where we earn money, and where we do not
Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. That arrangement never buys a position: rankings and editorial ratings come from our own assessment, and we publish the drawbacks of sites we are paid to link to. You pay nothing extra for using our links, and you are under no obligation to use them at all.
Taking a complaint to the right place
Most reader emails that mention money are really complaints about an operator, and those have a proper route. Working through it in order gives you the best chance of a resolution — and a written trail if it goes further.
- Casino customer support. Use live chat or the support email and ask for a ticket reference. Keep the transcript.
- Formal complaints procedure. Every serious operator publishes one, usually in the terms. Submit in writing and state what outcome you want.
- Alternative dispute resolution. Offshore casinos often name an ADR body or their licensing authority as the next step. Check whether one is actually listed before you assume it exists.
- The licensing regulator. A Curaçao, Anjouan or similar licence is supervised from that jurisdiction, not from Great Britain.
One thing to be clear about: the UK Gambling Commission regulates operators licensed to offer gambling to consumers in Great Britain. A casino without that licence sits outside its remit, so the Commission cannot recover your funds from one, and neither can we. That is the central trade-off of playing at sites not on GamStop, and it is worth understanding before you deposit rather than afterwards. Our overview of what to check before choosing an offshore casino goes through the licensing and ownership questions in more detail.
Questions about offers we have covered
A large share of the post we receive is about welcome bonuses, so it helps to know what we can verify. We record the headline offer as the operator advertises it, along with the conditions attached at the time of checking. We cannot confirm what any individual account has been credited.
| Casino | Advertised welcome offer | Editorial rating | What to send us if it differs |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 | Screenshot of the promotions page and the date |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 | The current wagering multiplier and expiry |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.8 | Minimum deposit and any max-bet clause |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 | Whether GBP deposits are accepted without conversion |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | How the package splits across deposits |
| Smash Casino | 600% up to €10,000 slots package | 9.8 | Which slots are excluded from the offer |
| Nightluck | 805%, €6,400 + 280 free spins | 9.6 | Cashout cap on winnings from spins |
| CoinPoker | 150% up to $2,000 | 9.5 | Deposit currency and crypto conversion rate |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.4 | Cashback frequency and whether it is wager-free |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.4 | Free spin value and game restriction |
All of these are new-player offers, all require a qualifying deposit, and all carry wagering requirements, time limits and maximum bet rules. None of them is free money. Ratings above are our editorial scores, not customer review averages.
The three sites readers ask about most
Betmica — the biggest headline number, and the longest small print
Betmica tops our list and generates the most correspondence, almost entirely because of the size of the advertised figure. The 570% up to £5,700 plus 270 free spins is a staged package, not a single match on one deposit, and reaching the ceiling means committing several thousand pounds of your own money across those stages. Free spins are usually tied to named slots with a fixed spin value. Our assessment is that the depth of the slots catalogue and the presence of GBP-denominated play make it a reasonable starting point for readers who read terms carefully. The limitation is the same thing that makes it eye-catching: percentage-led offers of that size come with wagering multipliers and cashout caps that most players will not clear, and it is licensed offshore rather than in Great Britain.
Kikibet — clearer structure, still a substantial commitment
Kikibet is here because its 350% up to £5,555 with 300 free spins is easier to follow than most packages of that scale, and sterling balances avoid the currency conversion charges that quietly erode a bankroll. Readers who contact us about it usually want to know how table games count towards wagering — the answer with almost all operators is that slots contribute most, live dealer and table games far less or nothing. The drawback: the free spin allocation is typically drip-fed daily rather than granted at once, which means the bonus expiry clock can run out before you have used them all.
Betninja — a flatter, more realistic offer
Betninja's £1,000 plus 100 free spins is modest next to the four- and five-figure packages elsewhere on this page, and that is precisely why it comes up in reader email as a sensible comparison point. A smaller bonus attached to a smaller qualifying deposit is generally easier to clear than a headline percentage you would need to fund heavily to unlock. Its limitation is scope: high-stakes players and anyone chasing progressive jackpot play will find the ceiling low, and as with every site listed here, dispute resolution runs through an overseas licensing authority rather than a British one.
Money questions we are asked about, and honest answers
We cannot see your account, but we can explain how these things normally work at offshore casinos so you know what to ask the operator.
- Deposits. Debit cards, bank transfer and e-wallets are common; some sites take cryptocurrency. PayPal is rarely available outside the UK-licensed market, so check before assuming. Minimum deposits are typically low, but the qualifying deposit for a bonus is often higher.
- Currency. If an offer is quoted in euros or dollars, your bank or card issuer may apply a conversion charge on the way in and again on the way out. GBP accounts avoid this.
- Withdrawals. E-wallets and crypto usually clear faster than card refunds or bank transfers. Weekly and monthly withdrawal limits apply at most sites, and large wins are sometimes paid in instalments — check the cap before you play, not after.
- Verification. Expect KYC: photo ID, proof of address, and sometimes source-of-funds documents for larger withdrawals. Delays here are the single most common cause of the withdrawal disputes readers write to us about. Uploading clear documents early prevents most of them.
- Fees. Some operators charge for certain payment methods or for repeated withdrawals within a period. This is disclosed in the banking terms rather than on the promotions page.
Beyond the casino floor
Several brands we cover run more than slots. If your query concerns one of these, say so, because the rules often differ from the casino side.
- Slots and jackpots — the bulk of most catalogues, with RTP and volatility varying widely between titles; progressive jackpot games are frequently excluded from bonus play.
- Table games — blackjack, roulette and baccarat, usually contributing little or nothing to wagering requirements.
- Live dealer rooms — streamed tables with real croupiers, often excluded from welcome bonuses entirely.
- Sportsbook — pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets here come with minimum qualifying odds, commonly around 1.50 in decimal terms, and stake is not usually returned with winnings.
- Poker — CoinPoker is a card room first and a casino second, which changes how bonuses release and how balances are held.
Where a site shares one wallet across casino and sportsbook, a casino bonus can lock the whole balance until wagering is met. Tell us which product you were using and we can explain the mechanism.
Who may use these sites
You must be 18 or over. Casinos not on GamStop are licensed overseas — commonly in Curaçao — and are not authorised by the UK Gambling Commission, so British consumer protections such as GAMSTOP self-exclusion, UKGC deposit-limit rules and UKGC complaint escalation do not apply to them. GAMSTOP itself covers operators licensed in Great Britain; Northern Ireland is regulated separately from Great Britain, which is worth knowing when reading about scheme coverage. Nothing on this page is an invitation to circumvent a self-exclusion you have set.
If gambling has stopped being fun
Please do not email us for help in a crisis — go to people qualified to give it. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP offers free self-exclusion from British-licensed sites for six months, one year or five years. Blocking software such as Gamban or your bank's gambling block can stop transactions at sites that self-exclusion does not reach. Most operators also offer deposit and loss limits and account closure on request.
Before you hit send
If your question is about how an offer works, our comparison pages may already answer it faster than we can. If it is about your own money at a specific operator, start with that casino's complaints procedure and keep the written record. If it is about something we have published being wrong or unclear, that is exactly the message we most want to receive — send it, and we will check the source and update the page with a fresh verification date if you are right.